Returns & Refunds

RETURNS POLICY & PROCESS

Returns Policy

Returned items must comply with our returns policy:

  • Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.

  • Apparel products and accessories must be returned with the original boxes and dust bags, where provided, and placed inside a protective outer box for shipping.

  • If an item has a Kuarki security tag or brand tag attached, it must be returned with the tag in its original position.

Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

If you processed your order through guest checkout please contact our friendly Customer Service to start your return. We do not accept returns or cancelations of an item that has been made to your specifications, please view our ‘Customised Items’ section below for further information.

Returns Process

Returns

Your returned item must arrive at the Kuarki offices from no later than 14 days after your delivery date.

Return the items to:

Kuarki, Lda. / https://kuarki.com
Order #____________
Praceta Leonel Duarte Ferreira Nº 5B
2800-138 Almada
Portugal

IMPORTANT: Don´t forget to provide a Tracking number.

Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the email address listed on your account when your order was placed. Please note that your bank may require additional days to process and post this transaction into your account, once they have received the information from us (typically 3-5 business days).

Original shipping charges are non-refundable.
Return costs are the sole responsibility of the customer.

Please view our Terms & Conditions for further information on cancelling an order or contact our Customer Service Advisors for assistance.

Refunds

Once your return has been received, your refund will be processed within 7 business days, excluding the delivery costs. We’ll keep you updated every step of the way. You can follow the return using the tracking number you received from the carrier.

Faulty items

It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise Customer Service as soon as possible.

Customised Items

Due to the nature of customised orders, and the fact that they have been specially created for you, we will not be able to accept returns unless the customised pieces were damaged or faulty when delivered to you.

If any of your purchases arrive in a flawed or faulty condition, please contact Customer Service for assistance with your return.